Shipping / Returns / faq

Returns

In-stock and non-customized items may be returned for a full refund by the original buyer within 7 days as long as the item is in original condition (not used, worn, etc). Buyer must pay return shipping. A refund will be issued via the original payment method once the returned items arrives and is determined to be in original condition. 

Due to the personal and energetic creation involved, custom creations are not eligible for returns.


Exchanges

In-stock and non-customized items may be exchanged by the original buyer for store credit within 14 days as long as the item is in original condition (not used, worn, etc). Buyer must pay return shipping. 

Exchanges of custom creations will be determined on an item-by-item basis, depending on the type of item and customization involved. Please email kittie@shieldmaidenssanctum.com within 14 days to inquire about an exchange for your custom item.  


Damages & Repairs

Damages incurred during the shipping process are the responsibility of the USPS and not Shieldmaiden’s Sanctum. I always ship my items in sturdy cardboard boxes with good padding and appropriate Fragile or Do Not Bend stickers. I strongly encourage you to upgrade your shipping or purchase shipping insurance if you are concerned about the safe arrival of your item. 

If you purchase an item and it experiences an unexpected malfunction or defect after its safe arrival (e.g. broken necklace chain) please email kittie@shieldmaidenssanctum.com right away and I will be in touch to discuss our next steps. Should return shipping be required during the repair process, I will send you a pre-paid return shipping label. 


Domestic Shipping (United States)

I ship packages via the United States Postal Service (USPS) in order to offer my customers the most affordable shipping costs possible. I use First-Class Mail by default; domestic orders can be upgraded to Priority Mail for an additional postage fee. All packages ship with a USPS tracking number. 

First-Class Mail packages do not come with insurance. If you are concerned about the safe arrival of your package, I strongly suggest you purchase additional insurance in case your package encounters complications during the shipping process. 

Priority Mail packages are insured for up to $50. If your purchase has a value of $51 or greater, I strongly suggest you purchase additional insurance in case your package encounters complications during the shipping process. 

Should your package be Returned To Sender, you will be notified and it will be shipped to you again. 

Orders shipped within the United States usually arrive in 2-5 business days, depending on the shipping distance from California. 


International Shipping

Once a package departs the United States, the USPS is no longer responsible for tracking its movement and arrival. It is the responsibility of the destination country’s shipping service to track and deliver the package. 

Shieldmaiden’s Sanctum is not responsible for packages that go missing during international transit, and insurance is highly recommended in the event a package experiences complications during shipping. 

Should your package be Returned To Sender, you will be notified and it will be shipped to you again. 

Orders shipped to Canada usually arrive in 7-10 business days, depending on the customs process. 

International orders usually arrive in 14-28 business days, depending on the destination country’s customs process. 

Not all countries are cooperative with the United States when it comes to international shipping. Shieldmaiden’s Sanctum reserves the right to not ship to a country if the restrictions are too complicated. However, I will always do my utmost best to work with you, so please email me at kittie@shieldmaidenssanctum.com if you have questions or concerns about the international shipping process. 


Creation & Shipping Time

In-stock creations and personalized creations will ship out within 72 hours of your order being placed. 

Fully custom orders usually need about a week’s creation time, but might require more; if you place a custom order I will be in touch with you directly to discuss the turnaround time. 

Orders shipped within the United States usually arrive in 2-5 business days, depending on the shipping distance from California. 

Orders shipped to Canada usually arrive in 7-10 business days, depending on the customs process. 

International orders usually arrive in 14-28 business days, depending on the destination country’s customs process. 


Gift wrapping & Packaging

All my creations ship out wrapped in tissue paper sealed with a Shieldmaiden’s Sanctum sticker. For gift items, I am happy to hand-write a personalized note if you include your message in the “Include A Gift Note” section at checkout. 


Wholesale Orders

I am not currently offering wholesale orders at this time. If you are interested in carrying a particular product of mine in your shop, please email me at kittie@shieldmaidenssanctum.com and I will be happy to work with you!